Consumer Rights


Buying a car

Sellers and manufacturers must not mislead you about a vehicle’s make, price, quality, fuel consumption or performance. The car must be of acceptable quality, fit for the purpose you explained to the seller and match descriptions and the demonstration model.

Repairs, replacements and refunds for cars

If you discover a problem that fails one or more of the consumer guarantees, you may be entitled to a repair, replacement or refund. You can go back to the salesperson and explain the problem. The seller must assist you and cannot tell you to contact the manufacturer.

You cannot get a repair, replacement or refund if you’ve changed your mind, damaged the car, discovered a better deal elsewhere or not followed the seller‘s advice that the car wouldn’t suit your needs.

There are also specific state based laws that apply to the sale and purchase of motor vehicles that coexist with the consumer guarantees. State and Territory consumer protection agencies can provide information on their individual laws in this area.