The Lemon Register was created to assist Australian consumers with getting a refund/repair or even a replacement if they buy a lemon. Prospective buyers can also do research prior to purchasing a vehicle in Australia. While mass producing any product, lemons can be expected. However it is how the companies deal with the problem that causes all the issues.
If you are sold a lemon, it should be replaced. No questions asked. However in my experience and many others, you are ignored.
By listing your Lemon on the register you are making the data publicly available so anyone looking to buy a car can see how dealerships deal with lemons and also to make sure you are not buying a lemon. It has become common practice for dealers to put Lemons back into the yard and then sell them to other customers.
Before you buy any vehicle, check the details on the register first. The best way to search is by VIN number. Make sure you write it down when you look at the vehicle.
How the register is run
The Lemon Register is free for the general public to search. To ensure the register is fair and transparent in its operation we have reached out to a number of people to form a panel. This means a collective of people are behind the decisions made about how the register is run.
This also means the register is not biased. At the moment there are 3 people who have participated in conversations about how the register should be run. We are looking to add more people to the panel who specialize in the different areas the register operates in.